Help Centre

Oh no! This could be due to a few things, like server issues or a domain expiration. Try refreshing your browser or checking your internet connection. If it’s still not working, don’t worry - get in touch, and we will get it sorted!

Error messages can be frustrating, but they are often fixable. If you can, take a screenshot or note down the error message and send it our way. We will investigate and fix it as quickly as possible.

A slow site can happen for a number of reasons, like big images or too many files. Let us run a quick check to see what’s slowing things down - with a bit of a clean up we’ll help get your site back up to speed!

Absolutely! First, check if your email is working and receiving other messages. If everything seems fine on your end, let us know, and we will troubleshoot the form for you.

It might be a permissions issue or something technical. Double check your login details first. If you’re still stuck, don’t hesitate to give us a shout and we can adjust permissions or sort out new logins.

No worries! Try using the "Forgot Password" option first. If that doesn’t work or you are completely locked out, we can reset your access for you.

It’s likely just your web browser caching old data. Try refreshing the page or clearing your cache (Ctrl+F5 or Command+Shift+R usually does the trick). If that doesn’t help, let us take a look!

That’s not good! Try clearing your mobile browser’s cache or checking on another device. If it’s still not working as it should, let us know so we can fix it.

This might happen if a file was moved or a link got broken. Send us the details, and we will get those images showing properly again.

There could be a few reasons, like indexing issues or SEO settings. Let us do a quick SEO check to figure out what’s going on and how we can help boost your visibility.

An expired or misconfigured SSL can cause issues. Send us a quick message, and we will fix it to ensure your site stays secure.

We know this can be stressful! Check if your payment settings are up to date. If everything looks okay and it’s still not working, contact us right away, and we’ll sort it out.

Oops! Don’t worry, Umbraco comes with a roll back feature so we can restore the content for you. Just let us know as soon as possible.

If your domain expired, don’t worry - it’s often recoverable. Just log into your domain provider and renew it, or let us know, and we will help.

It could be a file size or format issue. If you’re unsure, send the file details our way, and we can get it sorted.

This might be a settings issue with your hosting or email server. Let us know, and we will check it out for you.

It is extremely rare for Umbraco websites to be hacked, if you’ve seen something suspicious or are worried contact us immediately, and we’ll clean up your site, secure it, and restore any lost content.